01. What is PartXchange?
PartXchange is South Africa’s multi-vendor marketplace for truck and commercial vehicle parts. We help fleet owners, workshops, repair teams and drivers find the right part quickly and reliably, from verified vendors across the country.
02. Who is PartXchange for?
Anyone who keeps commercial vehicles moving: fleet owners, workshops, repair teams and drivers looking for quality parts for heavy commercial vehicles.
03. How do I find a part?
Search by part description or keyword, browse by category, or use the 3D Model search to identify the part visually on an interactive truck model. Send a photo and description through the descriptive upload tool. Sourcing multiple parts? Upload your parts list as a PDF and we’ll come back to you with a quote.
04. How does the 3D search work?
The 3D Model search lets you identify the part you need on an interactive truck model. Select the part and we show you the available options, with price and availability.
05. What if I don’t know the name of the part I need?
Use the descriptive upload tool to send us a photo and written details, and our team will match you with the most suitable part. The 3D Model can also help you navigate to the exact part you’re after.
06. Can I browse parts by category?
Yes. Categories include chassis, driveline, front axle and suspension, rear diffs and suspension, body and cab, cab interior, electrical, fuel systems, exhaust systems and load body.
07. What kinds of parts do you offer?
Parts and accessories for commercial vehicles, listed by verified vendors and focused on getting the right replacement part to you quickly and confidently.
08. Do you offer delivery or pickup?
Yes. Certain parts are available for delivery and certain parts for pickup across South Africa. The options available to you are shown as a choice at checkout. Delivery runs nationwide through our courier partner, The Courier Guy. See our Terms and Conditions for the full detail.
QUERY. The Terms and Conditions link is a new dependency and is not on InManage’s build list. Confirm the page exists and add it to the link schedule.
09. How do I contact support, and what can they help with?
By phone, email or the website contact form. Our team assists with general enquiries, technical support, sales questions and billing issues.
NOTE. InManage to insert the contact page link at build.
10. Can I browse vehicles on the site too?
Yes. Alongside parts, you can browse commercial vehicles for sale on the platform.
11. How do I make payment?
Add your part to the cart and continue to checkout. Select your delivery and billing address, then your payment method: EFT, credit or debit card, Google Pay or Apple Pay. All payments are secured through Peach Payments.
12. What payment methods do you accept?
EFT, credit or debit card, Google Pay and Apple Pay. All payments are secured through Peach Payments.
13. How do I track my order?
Once your order is confirmed, go to Orders under My Profile. Select the order to see a timeline of every stage from pickup to delivery. Our courier partner will also send you a tracking link for their portal.
14. How long does delivery take?
Delivery times vary by part type and location. We aim for fast, efficient service to keep your downtime to a minimum.
15. Can I collect my order instead of having it delivered?
Yes, where available. Parts available for collection show a Pick Up option at the cart stage. Heavy parts such as engines and large mechanical assemblies are pickup only. At checkout you’ll provide the details of the person collecting, and they must present ID on collection. Orders are only released to the person named at checkout.
16. Do you offer international shipping?
Contact our team to confirm whether we can arrange international shipping for your order and destination.
17. Can you help me choose the right part for my truck?
Yes. Use the 3D Model search or the descriptive upload tool, and our team will guide you to the right replacement option.
18. What happens after I add a part to my cart?
Review your items, keep shopping or proceed to checkout. You can also save your cart as a draft for 24 hours under My Profile, and print it as a PDF for parts estimates. Items in a draft stay on sale to other buyers; when you convert a draft back to a basket, anything no longer available is removed.
19. Can I get help if I’m not sure what I’m looking for?
Absolutely. Upload a photo and details, or contact our team directly for assistance.
20. How do I process a return or refund?
Returns are available for 7 days from the delivery date on delivered orders. Go to My Profile, open the Returns tab, and select Return Request. Choose the order and part, answer the reason-for-return questions, then pick a collection date and your refund method: back to the card used to pay, or a coupon for future orders.
NOTE. Legal to review against the CPA Amendment Regulations. InManage to insert the returns policy link at build.
